Quality Management: Benchmark Software Review in Australian Practice

Dr Zoe Yuk Kuen Wong


The aim of this paper is to explore software reviews in Australian practice. A total of 1380 companies were selected for the study in Australia. Of this number, 205 developers voluntarily participated in the research. The results suggest that software review is a common practice in software development in most Australian software companies. Results also suggest that a majority of the software companies hold ISO 9000 standards. There is a significant relationship between quality certified companies and software review performance.

Dr Zoe Yuk Kuen Wong holds a Ph.D. in computing sciences from the University of Technology, Sydney, Australia. She received her Master degree in Advanced Information Systems and Management from The University of New South Wales, Australia, and a bachelor of commerce degree from Curtin University of Technology, Australia. Her research expertise includes quality management and technology management. Her main research interest is system and business process improvement. Dr Wong has published books, journals and referred conference papers. She is member of IEEE, ACM, ISACA, AIS, PMI, consulting editor for the Australian Journal on Information Systems, reviewer for IEEE Software and Australian Conference on Information Systems. Dr. Wong is currently teaching at Griffith University, Australia. She taught at UNSW between 2001 and 2003. Prior her academic appointments, she worked in the areas of enterprise resources planning systems implementation, systems and business processes re-engineering, consulting, e-commerce solutions, logistics, operations and procurement, sales and marketing and product development since 1991.